Frequently Asked Questions
Do you photograph siblings?
Absolutely. If more than one child attends the school, they will be photographed together and separately. You will receive a beautiful gallery for each child with sibling images being in the youngest's. Both gallery orders can be placed at the same time!
Can you photograph infants?
I specialize in photographing children ages 6 weeks to 6 years, so even the littlest “students” will have their portraits taken. I bring a little seat poser for assisting in sitting up and often have a basket or little couch to add an additional pose. I am sure to verify sitting capabilities and belly temperament before giving those a try.
When do I need to pay for pictures?
A small deposit is taken upon registration. This deposit is credited towards your account and package purchase. I do not require you to pre-order before seeing the images. You’ll make your selections in an online gallery a few days after the portrait date!
What types of payment are accepted?
Online ordering accepts all major credit cards via PayPal. For families that do not have online ordering access, payment can be made via Venmo, Cash App, cash, check, or money order.
Do you sell digital downloads / digital files?
Yes! Digital files are available with the purchase of the package. Quantity discounts apply. They are made immediately available for download as well as the option of a hard copy CD.
Can Grandma / other extended family members purchase prints?
One of the wonderful things about the online gallery is that anyone with the password can place an order. If your family members are out of state or not local, they can still have their orders shipped directly to them!
Can I see the photos before ordering? How do I order?
Absolutely! You will be sent a proofing gallery to view the images. All ordering is done online via a password-protected gallery. There is no pre-printing or viewing at pickup to purchase.
How long does it take for portraits to arrive?
Orders are shipped directly to parents and usually arrive within about a week. Parents have TWO WEEKS to place their order once galleries are released.
My child’s school/daycare has used a different photographer. How do I recommend Magic By Mande for the next season’s photos?
Take a look at the Parent Ambassador Program. It has rewards for parents whose schools book a portrait session with me, and it's super easy to do!
My child was absent or did not want to cooperate. What can you do?
For any child who was not photographed or refused to be photographed, the deposit is refunded after picture day. I do not offer reshoots, but I do offer a small discount on personal sessions.